Returns Policy
Last updated:
The StyleReels Guarantee: No Payment Until You Approve
Every StyleReels order begins with a free digital mock-up showing your exact design — colors, text, artwork, and personalization — before any work begins and before any payment is collected. You approve the design and confirm the price first. Production only starts after your explicit approval. This process exists to make sure you know exactly what you're getting before you commit to anything.
🔒 How Your Purchase Is Protected
Because custom sneakers are hand-made to your approved design, standard e-commerce returns don't apply — there's no inventory to return to. Instead, your protection comes at the front end of the process:
Free Digital Mock-Up
See the exact design — colors, text, art, placement — before any work begins. Request unlimited revisions before approving.
Approve Before Payment
Payment is only collected after you explicitly approve the design. Nothing is started and nothing is charged until you say yes.
Matches or We Fix It
If the finished pair doesn't match your approved design, contact us immediately. We will assess and resolve the discrepancy.
The goal of the mock-up process is to make returns irrelevant. When you see and approve your exact design before production begins, the finished pair matches what you expected — because you already approved it.
🎨 Made-to-Order Policy
All StyleReels custom sneakers are made-to-order — each pair is hand-painted from scratch to your individual approved design. Because no two pairs are identical and each is created specifically for one customer, we cannot accept returns or exchanges for:
- Change of mind after design approval and payment
- Design preferences that differ from the approved mock-up
- Color perception differences between screens and physical paint
- Buyer's remorse or preference changes after delivery
This is why the mock-up process matters. If you are unsure about a color, text placement, or design element, request a revision on your mock-up before approving. Revisions to the mock-up are free and unlimited — revisions after production begins are not possible.
✅ What StyleReels Will Resolve
StyleReels guarantees that every finished pair will match the approved digital mock-up. If there is a meaningful discrepancy between the finished pair and the approved design, contact us immediately upon receiving your order.
Resolvable issues include:
- Wrong colors painted compared to the approved mock-up
- Missing text, incorrect spelling, or wrong date
- Design elements present in the mock-up but absent from the finished pair
- Significant damage to the pair during shipping
- Wrong size delivered compared to the confirmed order
To initiate a resolution, contact us within 7 days of receiving your order with: (1) your order reference or the email used to order, (2) photographs of the finished pair showing the discrepancy, and (3) a reference to the specific approved mock-up element that was not replicated.
Resolution options depend on the nature of the issue and may include repainting the affected area, full repainting, or, in significant cases involving errors on our part, replacement of the pair.
📋 Common Scenarios
| Scenario | Outcome |
|---|---|
| Finished pair matches approved mock-up exactly | ✓ No issue — order complete |
| Wrong color painted vs. mock-up | Resolved — contact within 7 days with photos |
| Text missing or spelled incorrectly | Resolved — contact within 7 days with photos |
| Pair damaged during shipping | Resolved — contact within 7 days with photos |
| Wrong size delivered | Resolved — contact within 7 days |
| Design preference changed after approval | Not covered — approve before production only |
| Color looks different in person vs. screen | Case by case — minor screen variation is expected; significant mismatch is assessed |
| Ordered wrong size (size guide available) | Not covered — use size guide or include measurement in request |
| Pair doesn't fit as expected | Not covered — confirm size before approving; size guide at stylereels.net/size-guide/ |
👟 Sizing — Confirm Before Approving
Custom sneakers cannot be exchanged for a different size after production begins. Size is confirmed as part of the design approval process. If you are uncertain about your size, include your foot measurement in centimeters in the design request form and we will advise before sourcing your shoes.
Air Force 1s run slightly large — most wearers order true to size or half a size down. Jordan 1s run true to size. Full sizing tables for both models are available at stylereels.net/size-guide/.
If you are between sizes or unsure: include your foot length in centimeters in the design request. We confirm the right size before sourcing your shoes — this prevents size issues before they can occur.
❌ Order Cancellations
Orders can be cancelled or modified at any point before payment is collected — which is before you approve the digital mock-up. During the mock-up phase, simply let us know you'd like to cancel and no charge will be applied.
Once you have approved the design and payment is processed, production begins immediately — the Nike shoes are sourced and painting starts. At this stage, orders cannot be cancelled as materials and artist time are committed to your pair.
If you have an urgent circumstance requiring cancellation after payment, contact us as soon as possible. We will advise on available options based on where your order is in production.
🎁 Gift Orders
For custom sneakers purchased as a gift where the recipient is a different person from the buyer, the same policy applies. The buyer approves the design and confirms the size — so it's important to confirm the recipient's shoe size before ordering. See the size guide for AF1 and Jordan 1 sizing.
If the recipient receives the pair and it matches the approved design exactly, but the buyer selected the wrong size, this falls under the ordering policy — not a production error. Use the size guide and include foot measurements in the design request to prevent this outcome.
❓ Returns Questions
📬 Contact for Returns & Issues
If you received a pair that does not match your approved design, contact us at stylereels.net/contact or through the design request form within 7 days of receiving your order. Include:
- Your order reference number or the email address used to order
- Clear photographs of the finished pair showing the specific issue
- A description of which element from the approved mock-up was not replicated
Response time: typically within 24 hours on business days. We take every reported issue seriously and will work to reach a fair resolution based on the approved design.
Questions Before You Order?
The free digital mock-up process resolves most concerns before they happen. Submit your design idea, see the preview, and only pay when you're completely happy with what you see.
Request Free Mock-Up → View Shipping Policy